Legal
Refund Policy
We would rather prevent a bad purchase than process a refund, so please check compatibility with us before ordering.
Check before you order
The simplest way to avoid a refund request is to message us first with your device model, operating system and region. We will tell you honestly whether the subscription is suitable. This check is free and usually takes a few minutes.
Requesting a refund
If you believe your subscription is not working as described, contact us on WhatsApp or at hafid.khabir@gmail.com as soon as possible. Include your order details, your device and a clear description of the problem, with screenshots or photos if you can.
How requests are handled
- We ask a few questions and try to resolve the issue with you directly.
- Where the problem is on our side and cannot be resolved, we will discuss a fair resolution, which may include a refund.
- Where the problem is caused by your device, your internet connection or a third-party application, we will help you troubleshoot, but that situation is not normally refundable.
Situations not covered
- A device that was never compatible and was not checked with us before ordering.
- An unstable or insufficient internet connection.
- Problems caused by third-party player applications or their updates.
- Breaches of our terms, including resale or sharing of subscription details.
- Simply changing your mind after the subscription has been used.
Statutory rights
Nothing in this policy removes any rights you have under the consumer law that applies where you live.
Contact
All refund questions should go to hafid.khabir@gmail.com or to our WhatsApp number, so we have a written record of the conversation.